Privacy Policy

01

Our commitment

We handle your information responsibly and in line with the Australian Privacy Act 1988 and the Australian Privacy Principles. We only collect information that is reasonably necessary for our work.

02

What we collect

Personal information may include:

Sensitive information. Collected only when required for staffing, compliance, or legal obligations, and only with your consent.

• Name and contact details
• Business name and role
• Enquiry and service history
• Website usage information
• Information submitted through forms
• Payment details
• AI chat conversation content

03

How we collect it

We collect information:

If we receive information we did not request, we delete it or notify you.

• Directly from you when you contact us or use our services
• Automatically through cookies and analytics
• Through our AI chat tools
• From third parties or publicly available sources

04

Why we use it

We use your information to:

• Provide staffing and support services
• Verify your identity
• Communicate with you
• Improve our website and services
• Provide technical support
• Send updates and relevant information
• Deliver AI-powered chat assistance
• Send marketing communications, which you can opt out of at any time

05

Who we share it with

We may share information with:

Some providers may be overseas. By providing your information, you consent to this.

• Service providers, including IT, marketing and AI chat providers
• Related companies
• Government agencies when required
• Contractors bound by confidentiality

06

Marketing

We may send updates about services, events, or opportunities. You can unsubscribe at any time. Essential service information will still be sent.

07

Security

We take reasonable steps to protect your information, including:

No online system is completely secure. If a data breach affects you, we will notify you promptly.

• Restricted system access
• Password protection
• Firewalls and antivirus tools
• Secure data storage
• Regular security reviews

08

Cookies

Cookies help us understand how people use our website so we can improve your experience. Cookies do not personally identify you.

09

AI use

When using our AI chat tools:

Our AI providers must follow strict privacy and security requirements.

• Conversations may be recorded
• The AI may suggest services
• Data may be used to improve the AI
• You can request a human at any time

10

Access and corrections

You may request access to your personal information or ask us to correct it. You may contact us anonymously, but in some cases we may need your identity to assist you.

11

Changes to this policy

We may update this policy from time to time. Continued use of our website means you accept any changes.

Questions about this policy? Contact South East Staffing Pty Ltd at allocations@southeaststaffing.com.au, on 03 9001 0271, or by post at Suite 40, 431 St Kilda Road, Melbourne VIC 3004.