24 Hour On Call
24 hour on call
The service wrapped around the other four divisions. Roster fulfilment, contingency planning, emergency shift cover and crisis support for our own workers, 24 hours a day.
The 3am call is where we prove our worth
What we supply
Anyone can fill a roster with four weeks of notice. The reason a community service organisation changes labour hire provider is almost always a shift that fell over at short notice and a supplier who could not be reached.
So this is the division everything else hangs off. One number, staffed by the allocations team, answered by a person. Not a voicemail box and not an answering service that takes a message for the morning.
The workers we send at 3am are drawn from the same screened division pools as a planned placement. Urgency does not lower the screening floor.
Roles we fill
- Roster fulfilment, short and long term
- Emergency and last-minute shift cover
- Contingency planning
- Sleepovers and overnight cover
- Staff crisis support
- Escalation to a named contact
What the on-call service covers
The service
Roster fulfilment
Roster fulfilment Allocations works with you to pre-fill your resource rostering needs, short term or long term, before the gaps become urgent.
Emergency shift cover
Emergency shift cover The unforeseen and last-minute shifts you cannot cover. Called in, filled from the right division, confirmed back to you.
Contingency planning
Contingency planning A pre-vetted supply of experienced, trained and qualified workers held ready, so a staff shortage is a phone call, not a crisis.
Staff crisis support
Staff crisis support Our own workers can reach us 24/7. A carer who has had a bad shift and cannot reach anyone is a carer who leaves the sector.
The same screening standard at every hour
Our workforce
An emergency placement uses the same worker pool as a planned one. There is no separate after-hours list with looser checks on it.
- Every on-call worker sits inside one of the four service divisions
- Screening and qualifications current on the day of the shift, not on the day they joined
- No worker placed outside their own division to fill a gap
- Allocations team member named on every escalation
- Incident reported to you the same shift, not the next business day
- Debrief offered to the worker after a difficult shift
Why clients choose us
What happens when you ring at 3am
- The phone is answered by a person from the allocations team
- They can see the roster, the site notes and the available workers
- You get a name and a time, or a straight answer that we cannot cover it
- The worker sent is from the correct division, fully screened
- The placement is confirmed back to you in writing before the shift starts
- The same person owns it until the shift is covered
Our divisions
Also from South East Staffing
Tell us which side of the roster you are on
Two ways we can help
For employers
You have shifts to fill
Send us the roster and we will come back with screened, ticketed workers. Emergency cover is answered on the phone, 24 hours a day.
For job seekers
You are looking for work
Care, youth work and warehouse roles across Melbourne and regional Victoria. Send us your resume and we will talk you through what is available.